Frequently Asked Questions (FAQ)
🛒 How do I place an order?
Simply browse our store, add your favourite products to the basket and proceed to our secure checkout.
🚚 How long does delivery take?
Orders are processed within 1–3 business days. Standard delivery usually takes 3–8 business days within the United Kingdom, depending on the product and delivery location.
📦 Can I track my order?
Yes. Once your order has been dispatched, you'll receive a tracking number by email.
💳 What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment methods available at checkout.
🔄 What is your return policy?
If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. Please visit our Returns & Refunds page for full details.
📧 How can I contact Petzi?
You can contact us anytime by email at:
We aim to reply within 24–48 business hours.
🐶 Do you ship across the UK?
Yes. We deliver throughout the United Kingdom.
🌍 Do you ship internationally?
Yes. International shipping is available to selected countries. Delivery times may vary depending on the destination.
🕒 Is your store open 24 hours a day?
Yes. Our online store is open 24 hours a day, 7 days a week, so you can shop whenever it's convenient for you.