Shipping Policy
Processing Time
Orders are usually processed within 1–3 business days after payment has been confirmed. During busy periods or holidays, processing times may be slightly longer.
Delivery Time
🇬🇧 United Kingdom
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DHL Express Shipping: Estimated delivery within 2–5 business days.
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DHL Free Shipping: Estimated delivery within 3–8 business days.
🌍 International Shipping
International delivery times vary depending on the destination country and the selected shipping method.
Please note that delivery estimates are provided as a guide and may occasionally be affected by factors beyond our control, such as customs clearance, adverse weather conditions or courier delays.
Order Tracking
Once your order has been dispatched, you'll receive a confirmation email containing your tracking number and a link to track your parcel.
Shipping Costs
Shipping costs are calculated at checkout based on your selected shipping method.
We also offer Free Shipping on eligible orders.
Incorrect Address
Please ensure your shipping address is correct before completing your order.
Petzi cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Need Help?
If you have any questions about your order or delivery, please contact us at:
We aim to respond to all enquiries within 24–48 business hours.